Advanced case studies, expert analysis, and exclusive content
Visa VAMP launches April 1 — new 1.5% unified threshold replaces VDMP/VFMP. Mastercard dispute updates, EMV enforcement trends, and friendly fraud growth data.
SaaS company defeats a “cancelled recurring” claim using renewal notification email + 2 weeks of post-billing usage logs. Visa 13.2.
CFPB data analysis ranking 13 major issuers by merchant-friendliness. USAA at 87.9% no-relief; TD Bank at 45.5%. Which banks side with merchants?
Defense strategies when customers claim non-delivery. Shipping documentation, carrier tracking, and proof of delivery requirements across all four networks.
Read Full Guide →When customers claim a service was never provided. How to document performance of work and expected timeframes.
Read Full Guide →Disputes claiming products don't match descriptions. Evidence requirements, product listing documentation, and response frameworks.
Read Full Guide →When customers claim a service didn't match what was advertised. How to document terms were disclosed and service was delivered as described.
Read Full Guide →Why the burden of proof on returns mirrors non-receipt claims — and how to use it. Return policy documentation, receiving records, and the evidence framework that wins these disputes.
Read Full Guide →Subscription cancellations and service termination disputes. Proving valid recurring consent and exact cancellation timelines across all four major networks.
Read Full Guide →When cardholders dispute the charged amount or currency conversion. How to document pricing agreements and authorization records.
Disputes claiming the same transaction was charged more than once. Proving distinct charges were for separate orders or billing periods.
Disputes with issuers regarding the authorization obtained. How to document authorization approval codes and address when final amounts change.
The most common e-commerce chargeback. How to demonstrate the legitimate cardholder authorized the transaction using IP, device, and behavioral data — across all four networks.
Read Full Guide →In-person fraud disputes involving chip, swipe, or contactless payments. Terminal data, signature verification, and EMV evidence requirements.
Visa VAMP launch, Mastercard Q1 updates, EMV enforcement trends, friendly fraud growth, and April deadlines. Action required before April 1.
Read Brief →Post-VAMP launch analysis, Q2 network rule changes, and emerging dispute trends. Published first week of April.
Original research analyzing 8,044 CFPB complaints across 13 major credit card issuers, ranked by merchant-friendliness. USAA leads at 87.9% no-relief; TD Bank at 45.5%.
View Scorecard →How a software company won a "not authorized" dispute with IP matching and usage logs.
Read Full Case Study →Defeating a "cancelled recurring" claim with proper terms documentation.
Read Full Case Study →Signature confirmation and GPS delivery proof in action.
Read Full Case Study →Breaking down a losing response to identify the critical mistakes made.
Read Full Analysis →Customer claimed fraud after receiving goods. Delivery photos saved the day.
Read Full Case Study →Proving two charges were for two distinct billing periods.
Read Full Case Study →Renewal notification email + post-billing usage logs defeat a Visa 13.2 “cancelled recurring” claim.
Read Full Case Study →How Shopify's dispute system works, evidence formatting for its file limits, category-to-reason-code mapping, and platform-specific response frameworks.
Read Full Guide →WooPayments dispute system, multi-gateway complexity, evidence matrix by dispute type, Visa Compliance $500 fee risk, and response frameworks within WooCommerce's constraints.
Read Full Guide →Gateway-dependent dispute strategy, fee comparison across Stripe/PayPal/Braintree/Square, Braintree's 3-stage process, and universal response frameworks for every major payment gateway.
Read Full Guide →Stripe's 2025 two-tier fee model, Smart Disputes vs. manual submission strategy, 20+ structured evidence fields, Early Fraud Warnings, and Visa CE3.0 support.
Read Full Guide →PayPal's dual dispute system (internal claims vs. card chargebacks), the 2024 Seller Protection gap for INR chargebacks, appeal process, and Resolution Center strategy.
Read Full Guide →Square's $0-fee, no-arbitration model, 7-day response window, in-person transaction evidence advantages, black-and-white formatting rules, and Disputes Team strategy.
Read Full Guide →Win just one additional dispute per month and your subscription pays for itself. The average chargeback costs merchants $190 in lost revenue plus fees. Our defense guides have helped merchants achieve win rates 35–45% higher than the industry average of 12%.
Win just 1 additional dispute per month to break even. Most merchants see their first win within the first week.
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